FAQs

For orders within Greater Cairo & Giza, expect delivery within 3-4 business days.

For orders within Alexandria, expect delivery within 4-5 business days.

For all other governorates in Egypt, delivery takes up to 5-7 business days.

Note: Fridays and holidays aren’t counted as business days. Currently, same-day and next-day delivery aren’t available.

Once placed, orders are prepped quickly to ensure fast delivery, so changes are limited. If an urgent change is needed, please contact us immediately, and we’ll do our best to help.

Sure, You have the option to open and inspect your order upon delivery to confirm the quality and material of the items. However, orders need to be either accepted or returned in full upon delivery, and partial payments are not allowed. However, we’re dedicated to your satisfaction with our post-purchase support.

For more, check our Exchange & Refund Policy.

Each product page includes a size chart that will help you find the right size from the available options for men’s and women’s PJs: M / L / XL.

Check it out to make sure you choose the size that fits you best! If you still need help, let us know and we’ll assist you in choosing the right size.

Size Exchanges are available If you need a different size for the same design, exchanges are available within 24 hours of receiving your order, as long as the requested size is in stock.

However, we don’t accept returns or refunds once the order has been received from the courier

For full details, please refer to our Exchange & Refund Policy.

No, unfortunately we don’t currently offer gift wrapping!

We accept online payments through major credit cards, debit cards, and cash on delivery for orders within Egypt.

Orders can be canceled within the first hour of placing them. If you need to cancel, please contact us immediately. Once the order is in preparation or shipped, cancellation is no longer possible.

Once your order ships, you’ll receive a tracking number by email or text. You can use this to track your order’s journey on our delivery partner’s website.

You can also contact us on our social accounts with the order number and we will assist you with the tracking process.

Our products are made from high-quality materials and are designed for comfort. To keep them in perfect condition, please refer to the care instructions section within each product page

You can reach out to us via email at info@wovenlyeg.com, or contact us on our social media pages. Our team is here to help with any inquiries.